LucisArt 2 Technical Support - Image Enhancement Software for Artists - Plug-in for Adobe Photoshop and Adobe Photoshop Elements

Tech Support and FAQs

Click here to view system requirements.

Click here to visit a web page that describes the key differences between LucisArt 3 ED, LucisArt 3 ED/SE and Lucis Pro 6.0. LucisArt 3 processes 8-bit images. Lucis Pro 6.0 processes 8-16 bit images.

Click here to view the LucisArt 3 ED and LucisArt 3 SE user Interface and an explanation of the controls. LucisArt 3 is incredibly easy to use. There is no manual. LucisArt 3 ED accurately enhances image detail - from subtle enhancements to DHR effects to revealing extreme levels of detail. Contrast variations as small as 2 intensity levels can be enhanced. LucisArt 3 SE has incredible flexibility with respect to how it can artistically transform your image with the Winslow watercolor effect, the Sculpture contrast-pattern effect and the Plaid 1-3 textured effects. The bundled LucisArt 3 ED/SE is a powerful combination and the best replacement for LucisArt 2. LucisArt 3 SE is only sold bundled with LucisArt 3 ED. It is not sold separately.

Please visit the Usage Tips page to see how to replicate LucisArt 2 effects using LucisArt 3. LucisArt 2 effects may also be replicated using Lucis Pro 6.0 (click here for more information).

There are no teacher or student discounts available. LucisArt software is primarily sold to professional photographers.

Memory Management. LucisArt 3 image processing is an extremely memory-intensive process. Please set your Photoshop preferences so Photoshop can access 70% of the available RAM. Please make sure that all other Photoshop applications and any applicatiosn using RAM are off when using LucisArt 3. If you have 4 GB of RAM or more you should be able to process 250 MB images (CS3) to 350 MB images (CS4x64) without using memory tiling. With memory tiling images up to 4 GB can be processed by dividing the image into sections or tiles, processing each tile separately, and then reassembling the tiles into the final image. Please click here to learn more about LucisArt memory management and how to troubleshoot "Not enough RAM" errors.

IMPORTANT: As you use Photoshop the RAM Photoshop accesses becomes fragmented. So if you have been using LucisArt 3 with no problem and then at some point get a “need to tile message” it means the RAM is fragmented. To defrag the RAM select Edit | Purge | All. Or you can restart Photoshop.

Click here for Macintosh LucisArt 3 Technical support. The rest of this page has Windows technical support information.

Software patch for Windows software purchased before software March 4, 2009 only (Click here). Anyone who bought LucisArt 3 on or before March 4, 2009, needs this patch. This software patch will upgrade your 32-bit Windows and Macintosh LucisArt 3 to version 3.0.1, which adds memory tiling. If you are a Windows customer and need the 64-bit Windows version of LucisArt 3 please send an e-mail to support@lucisart.com.

FAQs

How do I install LucisArt 3?

What technical support comes with my LucisArt 3 purchase?

How do I back up my purchase of the downloadable LucisArt 3?

On how many computers may I install LucisArt 3?

What happens if I need to reinstall LucisArt 3 and I have lost my back up copy or my DVD?

How do I move my LucisArt 3 preset information to a new computer or back it up?

If I buy LucisArt 3 or Lucis Pro 6.0 can I still use my copy of LucisArt 2?

How do I upgrade from LucisArt 2 to LucisArt 3?

How do I upgrade from LucisArt3 to Lucis Pro 6.0?

If I buy LucisArt 3 ED can I upgrade later and get LucisArt 3 SE?

How do I install LucisArt 3?

LucisArt 3 is sold as downloadable zip software that must be unzipped and then installed. Click here for detailed instructions.

What technical support comes with my LucisArt 3 purchase?

Six months of phone and e-mail support are included with your purchase of LucisArt 3. Please see the Product Return and Refund policy for more information.

If I buy LucisArt 3 ED can I upgrade later and get LucisArt 3 SE?

No. The only upgrade available is from LucisArt 3 ED to Lucis Pro 6.0.

How do I back up my purchase of the downloadable LucisArt 3?

To back up your LucisArt 3 software copy the LucisArt setup.exe file to a CD or DVD and put with it a printed copy of the e-mail with the serial number and installation instructions. Then you will have the installation instructions, the software, and LucisArt serial number so you will be able to reinstall LucisArt should you need to, even in the event of a computer crash. For more detailed instructions please click here.

On how many computers may I legally install LucisArt 3?

You may install LucisArt 3 on one desktop and one laptop computer for your use only. Only one copy of LucisArt 3 may be used at one time. Please read the End User License Agreement for more information.

What happens if I need to reinstall LucisArt 3 and I have lost my back up copy or my DVD?

If you buy the LucisArt 3 downloadable software you must back it up so you can reinstall the software without assistance from ICT. Technical support will be available for purchase should you lose your backup copy of LucisArt 3 after your free technical support period has expired.

ICT is not responsible for providing technical support for LucisArt 3 software purchased from another vendor. Please contact that vendor for technical support.

How do I move my LucisArt 3 preset information to a new computer or back it up?

The LucisArt 3 presets are saved in a preset file named com.lucis.LucisArt3ED.xml for LucisArt 3 ED and com.lucis.LucisArt3SE.xml for LucisArt 3 SE. So if you own LucisArt 3 ED you will have one preset file. If you own LucisArt 3 ED/SE you will have two preset files. On Windows, the preset files are in the user’s Application Data folder. So on Vista or Windows 7, the preset files will be at C:\Users\<username>\AppData\Roaming\Lucis. On Windows XP the preset files will be at C:\Documents and Settings\<username>\Application Data\Lucis.

You can simply copy the preset files and move them to the same place on another computer, and the next time you open LucisArt 3 they will be read. If you uninstall and reinstall LucisArt 3 on a computer the preset files remain and the reinstalled LucisArt 3 software will access them.

If you have important presets you should back up the preset files by copying it to a CD or DVD.

If I buy LucisArt 3 or Lucis Pro 6.0 can I still use my copy of LucisArt 2?

LucisArt 3 and Lucis Pro 6 do not overwrite LucisArt 2. So in the pull down menu under “filter” you will see the word Lucis. Select that and then you will be able to choose whichever version of the LucisArt and Lucis Pro 6.0 software you have installed.

How do I upgrade from LucisArt 2 to LucisArt 3?

There is no upgrade. LucisArt 2 has been obsolete since May 2008. All discounts for lucisArt 2 owners have expired. You have to buy the LucisArt 3 software.

How do I upgrade from LucisArt 3 to Lucis Pro 6.0?

You get a discount if you buy Lucis Pro 6 and you already own LucisArt 3 ED or LucisArt 3 ED/SE. Details are posted on the Lucis Pro online store.

If I buy LucisArt 3 ED can I upgrade later and get LucisArt 3 SE?

No. The only upgrade available is from LucisArt 3 ED to Lucis Pro 6.0.