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LucisArt 3 Product Return Policy

Image Content Technology LLC (ICT)
LucisArt 3 Product Return and Refund Policy

modified 12/20/2011

Please read this document carefully before downloading or installing the LucisArt 3 Software. The Product Return and Refund Policy that is set forth below (this "Policy") describes the conditions under which Image Content Technology LLC ("ICT", "we" and "us") will accept LucisArt 3 ED or LucisArt 3 ED/SE software ("LucisArt") returns and/or refund your money. As used in this Policy, "you" are an individual acting on your own behalf, or "you" are an agent of a person or entity that has authorized you to act on that person’s or entity’s behalf. We reserve the right to change this Policy without notifying you in advance.

1. LucisArt returns are allowed for a period of 2 weeks after purchase.

Customers wishing to return their copy of LucisArt must inform ICT no later than 14 days after their purchase and request a letter of Software Destruction. This letter of Software Destruction must be completed and faxed to ICT (fax: 508-346-3492) within 14 days of the request. Refunds will be provided by applying the appropriate credit to the credit card used for purchasing LucisArt within 7 business days of receiving the Letter of Software destruction. Then please allow up to 7 business days for the banks to process the credit.

If you were unable to successfully download and install the demo Windows LucisArt software, do not buy LucisArt and please contact ICT using the e-mail address on the "Contact Us" web page.

2. Conditions for fixing mistaken orders.

The minimum order for LucisArt is one (1) copy of the LucisArt software. If you inadvertently order more copies of LucisArt then you intended your order will be refunded the cost of the extra copies of LucisArt with the condition that 1) the error is brought to ICT's attention within 7 days of purchasing LucisArt, 2) the order minimum of one (1) copy of LucisArt is met, and 3) the customer fills out and returns a Letter of Software Destruction within fourteen (14) days of notifying ICT of the order error. The Letter of Software Destruction will be sent via e-mail to the customer within five (5) days of being notified of the order error. Full refunds will not be given.

3. Free Technical Support Period. Each copy of the Windows LucisArt comes with 6 months of e-mail technical support. Each copy of the Macintosh LucisArt 3 comes with 2 weeks of e-mail support.

Assistance with serial numbers and LucisArt software downloads will be provided during the product support period. if a Macintosh customer loses the software or serial number after the free technical support period has expired the cheapest way to fix this is to purchase the software again.

4. Purchased technical support is available for $45 US.

Each purchase of technical support will provide the customer with one technical support incident and is valid for seven (7) days from the time of purchase. Technical support includes 1) providing serial numbers and 2) providing LucisArt downloadable software for sales not currently under the free technical support period.

Lucis Pro 6 Product Return Policy

Modified 12/22/2010

Please read this document carefully before installing the Lucis Pro 6 software product ("Lucis Pro"). The Product Return and Refund Policy that is set forth below (this "Policy") describes the conditions under which Image Content Technology LLC ("ICT", "we" and "us") will accept product returns and/or refund your money. As used in this Policy, "you" are an individual acting on your own behalf, or "you" are an agent of a person or entity that has authorized you to act on that person's or entity's behalf. We reserve the right to change this Policy without notifying you in advance.

1. Product Return Period

ICT will accept the return of any Lucis Pro 6 software product purchased directly from ICT not more than 30 days after shipping.

2. Product Return Procedure

To qualify for the return of Lucis Pro 6, return the entire Lucis Pro software package (the Quick Start Guide, DVD, and dongle or dongles) to ICT within 30 days of purchase in excellent condition. If a customer has lost a dongle and/or bought a replacement dongle then the Lucis Pro software product cannot be returned. The customer is responsible for return shipping and customs fees.

Product return address:

Image Content Technology LLC, 1750 Delta Waters Rd., Suite 102 PMB 320, Medford, OR 97504 USA

The product must be returned in good condition or additional restocking fees apply. These fees are: $60 for a broken dongle and $5 for a damaged DVD. ICT will notify you if restocking fees apply. If you return a Lucis Pro software product within the applicable period, ICT will refund you the purchase price you paid for the ICT Product returned, in the same form that payment was received (i.e., by a credit to your credit card account, if you paid by credit card), less any applicable restocking fees and less the costs of shipping and handling unless ICT determines that the reason for the return is due to an error on ICT's part. Products purchased from another source must be returned to the source from which they were purchased and are subject to the return policies of that source.

3. Lost or Broken Lucis Pro 6.0 dongles:

Please note that dongles are like small memory sticks. Dongles are very robust.

For sales to the US and Canada: during the 30-day Product Return Period any nonfunctioning dongle will be replaced regardless of the cause. The broken dongle must be returned to ICT at your expense and a new dongle will be shipped to you at ICT's expense.

For sales to countries other than the US and Canada: during the 30-day Product return Period any nonfunctioning dongle will be replaced regardless of the cause. The broken dongle must be returned to ICT at your expense and a new dongle will be shipped to you but you must pay for any shipping and customs expense.

For two years after the Product Return Period has expired or for as long as Lucis Pro 6.0 is being sold (whichever is longer) a broken dongle may be replaced if 1) the customer returns the broken dongle to ICT and 2) the customer pays $100 plus any shipping and customs expense. During this same timeframe one lost dongle may be replaced by contacting ICT and paying ICT $250 plus any shipping and customs expense, and only one dongle per order may be purchased. The price of replacing a lost or broken dongle is subject to change without notice.

4. Changing computer operating systems: Starting in October 6, 2009, the Lucis Pro dongle was changed to one that handles both Windows and Macintosh. These dongles are black. For earlier Lucis Pro 6 sales with the beige dongle, a Macintosh or Windows dongle may be exchanged for a Universal dongle and the software that goes with it for $110 US plus shipping and customs charges provided that the original beige dongle is returned to ICT first at the customer's expense. The cost for converting two beige dongles to Universal dongles is $150 plus shipping and two beige dongles must be returned. If the customer only ordered one beige dongle and now wishes to exchange the beige dongle for a Universal dongle and buy a second Universal dongle the cost is $170 plus shipping and any customs charges and one beige dongle must be returned. Macintosh customers with beige dongles will be able to get Universal dongles and a Lucis DVD with both the 32-bit Macintosh and 32-bit and 64-bit Windows software on it. Please e-mail sales@lucispro.com for more information.

5. Ordering a second dongle after the initial software order:

For sales to the US and Canada: Each copy of the software comes with one dongle. There is an option to purchase a second dongle at the time of purchase. If a customer does not buy a second dongle at the time of purchases he or she may purchase a second dongle later for $100 plus any shipping and customs charges. If the dongle fails during the first 30 days and it is not due to user misuse or user-caused damage then it will be replaced at no charge. The dongle must be returned at the customer's expense. Second dongles may not be returned for a refund.

Please contact ICT to order a second dongle. Orders are placed manually.

Possessing a second dongle is not a license for a second person to use Lucis Pro 6.0. The second dongle is for convenience only. Please see the Lucis Pro end-user license for more information